Shipping areas
We send orders to Spain (Balearic Island), for orders to Canary Islands, Ceuta y Melilla contact us to see shipments options.
Europe: Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, The Bailiwick of Guernsey, Ireland, Italy, Jersey Island, Isle of Man, Azores Islands, Falkland Islands, Luxembourg, Madeira, Monaco, Norway, Netherlands, Portugal, San Marino, Sweden, Switzerland and the Vatican, Turquía, Rusia, Bosnia-Herzegovina, Islandia, Bielorrusia, Macedonia, Serbia and Ucrania.
BREXIT: Due to the current situation, we cannot deliver to the UK. We are working to re-establish the service as soon as possible.
If you are not sure for shipments to your countries you can ask to hello@valentindelbarrio.shop.
Shipping costs
Shipping costs vary depending on the chosen destination of your order. To get the information about the price of delivery add the product(s) you want to purchase to the basket and proceed to checkout.
- Spain: €8, if the order is over €50 it is free.
- Europe: €10, if the order is over €100 it is free.
- Rest of the world: €15*
*For shipping to islands or remote areas, please consult hello@valentindelbarrio.shop.
Deadline and delivery
Once the order is completed on our website, we will send you an email with the purchase information indicating your order number. Once the order is processed in our warehouses, we will send you an email advising of the order’s departure from our warehouses. The delivery time will start counting from the exit of our warehouses, orders placed on our website after 9am on Friday will be handled the following Monday during business hours.
Delivery term:
- Spain: 1-5 days
- Europe: 5-10 days
- Rest of the world: 10-15 days
The longer delivery times may vary, since holidays in the destination town and Saturdays are excluded, and might take a little longer during the high season. If there is a delay in delivery due to force majeure, while the product is in the logistics phase, we will inform you of this circumstance.
Payment methods
All operations are carried out through PAYPAL o Virtual TPV, we accept most major credit and debit cards, including Visa and Mastercard.
Returns
If you are not 100% satisfied with your purchase, simply contact us on hello@valentindelbarrio.shop within 14 days and ship it within 30 days. We’ll refund the full cost of the item minus shipping costs. Because we are a small craft company, it is especially important that goods are returned to us in pristine condition.
Keep in mind that the leathers are natural materials and therefore may have small marks that are not considered a material defect.
We highly recommend using tracked delivery service to return your order: the cost of this return will be borne by the customer. You should consider using a purchasing shipping insurance. Once we have received your parcel, we will proceed with the refund of the order through the same payment method used on your purchase. Bear in mind the return procedure can take up to 30 days.
The address that should appear on the outside of the package is:
Valentín del Barrio
C/ Gamonal 5, Planta 1, Nave 2, 28031, Madrid, Spain (Workshop)
Exchanges
We are not able to directly exchange goods. If you decide you would like a different product you can place a new order. Once your original order is returned we will process a refund.
Lost in transit
We cannot be held responsible for any goods lost in transit and recommend that you use a tracked delivery service when returning your order.