{"id":347,"date":"2016-08-23T06:44:55","date_gmt":"2016-08-23T06:44:55","guid":{"rendered":"http:\/\/demo.uix.store\/sober\/?page_id=347"},"modified":"2021-08-27T09:56:26","modified_gmt":"2021-08-27T08:56:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/valentindelbarrio.shop\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row css=”.vc_custom_1480660608661{margin-bottom: 70px !important;}”][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-0 vc_col-md-12″][vc_column_text]<\/p>\n

We want to help you with whatever you need, so we try to answer common questions<\/p>\n

If you cannot find the appropriate answer or need to ask any questions you have, send them to hello@valentindelbarrio.shop<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

\r\n\t\t\t\t
\r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tChoose your Discount<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
Answer<\/span>At Valent\u00edn del Barrio we want to make things easy for you, choose the discount you prefer:<\/p>\n
    \n
  • VDB10<\/span><\/strong>: Buying 2 units of wallets or cardholders, you can get a 10% discount using this coupon.<\/li>\n
  • CT50<\/strong><\/span>: Buying a wallet, you can get a cardholder with 50% discount. Add the products to your cart and use this coupon to apply the discount on your purchase.<\/li>\n
  • TARGR<\/strong><\/span>: Buying two wallets you can obtain a free cardholder. Add the products to your cart and use this coupon to get the cardholder free.<\/li>\n<\/ul>\n

    Remember that each coupon is individual and cannot be combined with the others.<\/div>\r\n\t\t\t<\/div>

    \r\n\t\t\t\t
    \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tWhat is the capacity of the wallets and cardholder of Valentin del Barrio?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
    Answer<\/span>The wallets and cardholders allows 12 to 14 cards inside or store up to 10 bills. The measures are:<\/p>\n
      \n
    • Wallets: 10 \u00d7 8 x 0.9 cm and 40 grams of weight.<\/li>\n
    • Caldholders: 10 \u00d7 6 x 0.4 cm and 26 grams of weight.<\/li>\n<\/ul>\n

      As a leather product, the wallet and cardoholder will adapt to the number of cards you put on it and once, take note that the leather will not regain its initial shape.<\/span> That is why we recommend always carrying the same number of cards in each pocket of the wallets and cardholders.<\/span><\/span><\/p>\n

      Also, keep in mind that the leathers are natural materials and therefore may have small marks that are not considered a material defect.<\/div>\r\n\t\t\t<\/div>

      \r\n\t\t\t\t
      \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tWith what material are Valentin del Barrio products made?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
      Answer<\/span>The wallets and cardholders are made of high quality authentic leather.<\/p>\n

      The wallet and cardholder will adapt to the number of cards you put on it and once, take note that the leather will not regain its initial shape. That is why we recommend always carrying the same number of cards in each pocket of the wallets and cardholders.<\/p>\n

      Also, keep in mind that the leathers are natural materials and therefore may have small marks that are not considered a material defect.<\/div>\r\n\t\t\t<\/div>

      \r\n\t\t\t\t
      \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tcan the elastic be changed?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
      Answer<\/span>No. Due to the artisanal process by which the wallet is manufactured, it is not possible to replace it.<\/div>\r\n\t\t\t<\/div>
      \r\n\t\t\t\t
      \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tPayment<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
      Answer<\/span>You can pay by credit\/debit card (Visa, Mastercard) or via Paypal.<\/p>\n

      Valent\u00edn del Barrio take security very seriously and your confidential data are protected and sent encrypted to the bank entity (Redsys or Paypal), so that no one can make improper use of this information.<\/div>\r\n\t\t\t<\/div>

      \r\n\t\t\t\t
      \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tWhat countries do you ship to?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
      Answer<\/span>We send orders to Spain (Balearic Island), for orders to Canary Islands, Ceuta y Melilla contact us to see shipments options.<\/p>\n

      Europe: Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, The Bailiwick of Guernsey, Ireland, Italy, Jersey Island, Isle of Man, Azores Islands, Falkland Islands, Luxembourg, Madeira, Monaco, Norway, Netherlands, Portugal, United Kingdom, San Marino, Sweden, Switzerland and the Vatican, Turqu\u00eda, Rusia, Bosnia-Herzegovina, Islandia, Bielorrusia, Macedonia, Serbia and Ucrania.<\/p>\n

      Rest of the world: Africa, North and South Am\u00e9rica, Asia, Middle East and Oceania.<\/p>\n

      If you are not sure for shipments to your countries you can ask to hello@valentindelbarrio.shop.<\/p>\n

      <\/h6>\n

      <\/div>\r\n\t\t\t<\/div>

      \r\n\t\t\t\t
      \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tHow much are the shipping costs?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
      Answer<\/span>Shipping costs<\/strong><\/p>\n

      Shipping costs vary depending on the chosen destination of your order. To get the information about the price of delivery add the product(s) you want to purchase to the basket and proceed to checkout.<\/p>\n

        \n
      • Spain: \u20ac8, if the order is over \u20ac50 it is free.<\/li>\n
      • Europe: \u20ac10, if the order is over \u20ac100 it is free.<\/li>\n
      • Rest of the world: \u20ac15*<\/li>\n<\/ul>\n

        *For shipping to islands or remote areas, please consult hello@valentindelbarrio.shop.<\/div>\r\n\t\t\t<\/div>

        \r\n\t\t\t\t
        \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tHow long will it take to receive my order?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
        Answer<\/span>The delivery time will start counting from the exit of our warehouses.<\/p>\n

        Delivery term:<\/p>\n

          \n
        • Spain: 1-5 days<\/span><\/span><\/li>\n
        • Europe: 5-10 days<\/li>\n
        • Rest of the world: 10-15 days<\/li>\n<\/ul>\n

          The longer delivery times may vary, since holidays in the destination town and Saturdays are excluded, and might take a little longer during the high season.<\/div>\r\n\t\t\t<\/div>

          \r\n\t\t\t\t
          \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tWhat do I have to do to return a product?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
          Answer<\/span>Contact us on hello@valentindelbarrio.shop within 14 days and ship it within 30 days. Choose a tracked delivery service to return your order: the cost of this return will be borne by the customer. The address that should appear on the outside of the package is:<\/p>\n

          Valent\u00edn del Barrio
          \nC\/ Gamonal 5, Planta 1, Nave 2, 28031, Madrid, Spain (Workshop)<\/p><\/blockquote>\n

          Once we have received your parcel, we will proceed with the refund of the order (minus shipment cost) through the same payment method used on your purchase. Bear in mind the refund procedure can take up to 30 days. Because we are a small craft company, it is especially important that goods are returned to us in pristine condition.<\/p>\n

          We cannot be held responsible for any goods lost in transit and recommend that you use a tracked delivery service when returning your order.<\/p>\n

          Returns and refunds will only be applicable to purchases made on the valentindelbarrio.shop website.<\/div>\r\n\t\t\t<\/div>

          \r\n\t\t\t\t
          \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tCan I cancel or exchange the product I have purchased?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
          Answer<\/span>If the order is processing in our warehouses, we can modify your order as long as the product has the same value that the purchased and it has stock. Send us an email with the order number and the product you want.<\/p>\n

          Once the order is completed and has left our warehouses, we will not be able to modify or cancel the order.<\/p>\n

          Exchanges: we are not able to directly exchange goods. If you decide you would like a different product you can place a new order.<\/div>\r\n\t\t\t<\/div>

          \r\n\t\t\t\t
          \r\n\t\t\t\t\tQuestion<\/span>\r\n\t\t\t\t\t<\/span><\/span>\r\n\t\t\t\t\tWarranty<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t
          Answer<\/span>The warranty of our products is 1 year.<\/p>\n

          Keep in mind that the leathers are natural materials and therefore may have small marks that are not considered a material defect.<\/p>\n

          The warranty will not apply if the damage is caused by improper use or normal wear and tear of the product. The warranty does not cover: cosmetic damage, ie wear, rips, scrapes, scratches or scrapes; damages caused by accident, abuse, neglect or collision; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs.<\/div>\r\n\t\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

          [vc_row css=”.vc_custom_1480660608661{margin-bottom: 70px !important;}”][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-0 vc_col-md-12″][vc_column_text] We want to help you with…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-347","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs - Valent\u00edn del Barrio<\/title>\n<meta name=\"description\" content=\"Manufacturing leather goods since 1934. 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